Refund policy

REFUND POLICY

• If a product is damaged or was faulty upon delivery - we offer 100% refund or exchange.
• Timing: we have a 30-day Return & Exchange Policy that begins on the day the item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. All preorders and sale items are final sale.
• For returns, please email csartofmarck.com with the subject 'Returns' and include your order number, name, and the reason for the return.
• We will provide you with instructions on where to send returned goods. We strongly encourage you to get proof of postage when returning goods to avoid "lost package" situations.
• When returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method.